Información general

Our refund and return policy lasts 14 days. If 14 days have passed since your purchase, we cannot offer a full refund or exchange.

To be eligible for a return, the item must be unused and in the same condition in which you received it. It must also be in its original packaging.

There are several types of products that cannot be returned. Perishable goods, flowers, newspapers or magazines cannot be returned. We also do not accept intimate or sanitary products, hazardous materials or flammable liquids or gases.

Additional non-returnable items:

• Gift cards
• Downloadable products
• Some health and personal care items

To complete your return, we need a receipt or proof of purchase.

There are certain situations in which only partial refunds are granted:

• Book with evident signs of use
• CD, DVD, VHS tape, software, video game, cassette tape or vinyl record that has been opened.
• Any item that is not in its original condition, is damaged or missing parts for reasons not due to our error.
• Any item returned more than 14 days after delivery.

Reembolsos

Upon receipt and inspection of your return, we will send you an email notifying you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If approved, the refund will be processed and a credit will be automatically applied to your original credit card or payment method within a specified number of days.

Reimbursements overdue or not received

If you have not yet received your refund, please check your bank account again first.

Then contact your credit card issuer.

Then contact your bank. It often takes some time before the reimbursement is posted.

If you have done all this and still have not received your refund, please contact us at info@looktheluxury.com.

Cambios

We only exchange items if they are defective or damaged. If you need to exchange it for the same item, please email us at info@looktheluxury.com and send your item to: Avenida Leonardo Da Vinci, 8, 28906, Getafe Madrid

Envío de devoluciones

To return your product, you must mail it to {physical address}.

You will be responsible for paying your own shipping charges to return your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for the exchanged product to reach you may vary.

If you are returning more expensive items, you can use a trackable shipping service or purchase shipping insurance. We do not guarantee receipt of the returned item.

¿Necesitas ayuda?

Please see our terms and conditions for more information or contact us at info@looktheluxury.com for refund and return issues.